When an event cancels the Tickets Scotland team will send you an email to confirm the cancellation and provide refund details. Refunds will be automatically processed and credited to your original payment method within 7  working days. Booking Fees are not refunded as the service has been completed 

Should there be any issues with processing your refund, our team will be in touch.

If a show is cancelled or postponed due to circumstances beyond Tickets Scotlands control, we will issue a refund for the ticket's face value only . However, booking fees and transaction fees are not refundable.

These fees help cover the services provided, such as operating our website and running our customer service teams.

Tickets Scotland sell tickets on behalf of event promoters. Decisions to cancel or postpone events are made by the promoters, not Ticket Scotland . If changes do happen the team make sure to notify all ticket holders by e mail 

 You can find this information in our terms and conditions 

Events are only refundable if an event cancels. 

All tickets are strictly non-refundable unless the event has significantly changed.

• If your event has significantly changed then there will be and option to request a refund here. Please note that if you press the 'I would like a refund' button then this will automatically issue a refund in up to 28 days and you do not need to email us. Once your refund has been processed we will send you an email confirmation of this. If you would like to request a partial refund on your order then please do not use the self-serve refund button and get in touch via the contact form provided.

Start times of events are subject to change. The door opening and closing times stated to an event are not indicative of the event’s start or end time  (or when an artist is scheduled to play or the length of the artist’s performance), . This is subject to change by the event organiser and the venue. 

If the card you used has changed or expired but the account is still active then the funds will be returned directly to your account. 

You can contact us also advising this on the cancellation / Postponed e mail received from Tickets Scotland.

If the event is not a lead booker entry then no name change is required and you will be perfectly fine to gift your tickets to family/friends. If the event is name specific then the name cannot be amended and the lead booker will need to attend the event with ID to gain entry to the event.

If you are unsure if the event is name specific the please check the event details . This can be found on the Ts & Cs of the event.

Yes, you do not need to physically print out your tickets and these can be scanned on your phone without issue.

Tickets are sold on a non-transferable basis 

Hello , 

We are Tickets Scotland and proud to be an Independent ticket agent.  

Looking to set up an event/gig then get in touch with us at edinburghsales@tickets-scotland.com or chat to us on 0131 220 3234.

Our support teams are available to offer uncomplicated advice whenever its needed.

The transaction fee covers the costs of processing your order, packing and delivering the tickets to you. In many cases it also covers the cost of producing your tickets.

The transaction fee applies per order not per ticket. If you purchase six tickets, you only pay one transaction fee.

A venue levy (often called a facility fee, restoration levy, or venue fee) is a small, additional charge added to the price of an event ticket. This fee is retained directly by the venue, rather than the promoter , artist or selling agent to cover operational, maintenance, or infrastructure costs. This changes per venue.

Organizers and venues partner with Tickets Scotland to sell their events. You book tickets online/Tickets Scotland Box offices , pay the face value plus a booking fee, and receive your tickets either by e mail or physical tickets.

You should receive a confirmation email from us within approximately 5 minutes of making your booking. 

We are a legitimate, authorized primary ticket seller for major events. with more than 25 years experience .

If you didn't receive an order confirmation email, first check your spam or junk folder - confirmation emails are often filtered there. If you still can't find it, verify that your payment was processed, then contact our team at edinburghsales@tickets-scotland.com with your order details, and we'll locate your order and resend the confirmation. 

Before booking please contact us for information for the show you are wishing to attend. Some shows we will advise you who to book through if we are unable to offer a carer entry ticket . 

We have lots of information available online that may give you and instant answer to your query. If you still need to get in touch please contact us at edinburghsales@tickets-scotland.com .